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"Superior Service, Quality Products"

1300 AIR VIC


Service Request

Please enter your details below to book a Warranty Service Call Request. In order for us to send a service technician to site to evaluate your Air conditioner, we will require the following information including credit card details in the event that the cause of the problem is diagnosed as non-warranty. (Refer to Warranty Terms & Conditions below) If the fault is covered by warranty, the parts and repair will be covered at no charge and your credit card details will be disposed of in a secure manner.  If your claim is considered to be non-warranty, your credit card will debited to pay AirVic Pty Ltd on completion of the job in full.

In addition, as stated in the Warranty Terms & Conditions (below), if your suburb is beyond our coverage zone you will incur a travelling fee payable by MasterCard or Visa card prior to attending.

Minimum cost for NON warranty jobs is: $220 Including GST Call out Fee including the 1st Hour of Service, Plus $110.00 per Hour thereafter.

A receipt of purchase, Plumbing & Electrical compliance certificates are required to be sighted by our service technician on arrival. Failure to produce these documents may void equipment warranty.

Terms & Conditions

Panasonic Warranty

Mitsubishi Warranty

Service Call Request Authority

If you are in agreement with the conditions listed above, please provide the following details to enable your service call to be booked or Click Here for a PDF version of the form which can be faxed or emailed to AirVic.



About Us

AirVic Pty Ltd is a 100% Australian owned and operated company, supplying wholesale air conditioning products. AirVic are the state distributors in Victoria of the Panasonic, Accent Air and Mitsubishi Heavy Industries range of commercial and residential air conditioners.

Contact Details

Business Name: AirVic Pty Ltd

Phone Number: 1300 AIR VIC

Address: 12 Jellico Drive, Scoresby, Victoria 3179

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